Copper Jewellery Stand

Returns Policy

Changed your mind? No problem! Please contact us via copptique@gmail.com to request a refund. Refund requests must be received within 14 days of the original order delivery date. The return must then be received at our returns address below within a further 14 days. If an order is returned outside of the returns window we are regrettably unable to refund the order.

Returned packages MUST contain your order number and full name, otherwise we're unable to identify the return and won't be able to process your refund. The product(s) you wish to return must be in unused, saleable condition and free of damaged. If we receive any items back damaged or showing visual or structural signs of use in any way we cannot process a full refund. If a return sustains damage in transit to us we a will be unable to refund the order in full and a claim should be made with the courier for any losses incurred. Our returns address is: 6 Muscat Lane South, Constantia, 7806, Cape Town.

We recommend all returns are sent using a tracked and insured method of delivery which requires a signature. Upon receiving the returned item/items we will process the refund within 48 hours subject to the terms of return. Return postage costs are to be paid by the customer. Made to order/bespoke pieces cannot be returned for a refund or cancelled unless faulty. Please bear this in mind when purchasing from us.

Shipping

All orders are dispatched either the same or following working day as placed as standard. This excludes any pre-order or made to order items, for which the lead times for dispatch are advised on the product page. You will receive a confirmation email when your order is dispatched which will contain a tracking number for your delivery. Please be aware it may take a couple of hours for the tracking to update.

SA Delivery Charges Standard Delivery Charges R70 -R100 depending on which area in South Africa

Tracked delivery via Uafrica delivered in 2-5 working days from dispatch. Excludes furniture and some oversized or multi-item orders which may be sent using our large item service.

Large Item Delivery Charges Standard Delivery - R350 - dispatched by DHL or Aramex delivered in 3-5 working days

Trouble tracking your order? If you have not received your dispatch and tracking information please check your email spam folder. If your order contains multiple items they may be delivered in separate packages, and you'll receive separate dispatch notifications containing each tracking number.

General delivery terms applicable to all orders If the package is returned to the courier depot because the customer was not available to receive and/or sign for the delivery, it is the customer's responsibility to communicate with the courier to arrange re-delivery or collection of the consignment. If the customer fails to arrange a redelivery or collect their package, or if all delivery attempts are made but delivery is not possible and the order is returned back to Copptique as a result, the customer will be liable for postage costs to re-send the order.

Copptique provides the courier with contact information as provided by the customer at time of purchase. This information will be used by the courier to provide updates on the status of the delivery. If no correspondence is left by the courier regarding the shipment and it is returned to Copptique due to being unclaimed, it remains the customers' responsibility to pay for the postage should they wish to have the order sent out again and the customer should contact the courier with any concerns regarding the delivery.

If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package. None of the delivery services offered are guaranteed but we use trusted, reliable couriers so delay/loss is rare. Copptique must be notified as soon as possible should the order not arrive within the estimated delivery window, and will arrange a replacement or refund once 30 calendar days have passed since the latest expected delivery date of the parcel. This allows Copptique time to investigate with the courier and try to get the original order to the customer, or begin a loss claim, before sending a replacement out. In the event that Copptique receives confirmation from the courier that the order has been lost, if sooner than 30 calendar days after the latest expected delivery date, Copptique will then arrange a refund or replacement immediately. In the event of loss or delay, if a replacement order is sent out but the original order is subsequently delivered to the customer, it is the customers' responsibility to inform Copptique immediately and leave the order in the original packaging until informed otherwise.