Changed your mind? No problem! Please contact us via copptique@gmail.com to request a refund. Refund requests must be received within 14 days of the original order delivery date. The return must then be received at our returns address below within a further 14 days. If
an order is returned outside of the returns window we are regrettably unable to refund the order.

Returned packages MUST contain your order number and full name, otherwise we're unable to identify the return and won't be able to process your refund. The product(s) you wish to return must be in unused, saleable condition and free of damaged. If we receive any items back damaged or showing visual or structural signs of use in any way we cannot process a full refund. If a return sustains damage in transit to us we a will be unable to refund the order in full and a claim should be made with the courier for any losses incurred.
Our returns address is:
6 Muscat Lane South, Constantia, 7806, Cape Town.

We recommend all returns are sent using a tracked and insured method of delivery which requires a signature. Upon receiving the returned item/items we will process the refund within 48 hours subject to the terms of return. Return postage costs are to be paid by the customer.
Made to order/bespoke pieces cannot be returned for a refund or cancelled unless faulty. Please bear this in mind when purchasing from us.